Meet the team > Our Facilitators
Sue Filby
Sue Filby has had extensive Executive and Board experience in organisations facing significant change and challenge.
Her Executive roles have had a high customer focus, spearheading new customer drive and improved outcomes across a range of industries. She has worked in the public and private sectors, including SA Power Networks, State Government, local government and the not-for-profit sector. Of particular interest, Sue has been CEO of TransAdelaide as a public corporation, General Manager at WorkCover and Adelaide City Council and General Manager Customer Relations at SA Power Networks.
She has significant experience in utilities, workers’ compensation, public transport and energy businesses, commercial operations, regulatory and legal environments, stakeholder, consumer and community engagement and strategic direction and positioning. Sue was awarded the SA and National Telstra Business Woman of the Year Awards for the private and corporate sector in 2007.
Sue is a passionate advocate for practical solutions for and effective engagement with customers. She has never shirked from getting “stuck in” and is known for her customer contact and ability to persuade organisations to make sustainable improvements in customer service culture and delivery.
She is a firm believer in investing in emerging leaders and actively mentors individuals across a range of businesses, industries and professions.
She has previously held terms on several private, Government and voluntary Boards and Committees, including 10 years on the SA Water Corporation Board. She was also the inaugural Chair of the SA Power Networks Customer Consultative Panel.
On a personal front, Sue incorporates walking, travel, learning French and friends and family into her life to ensure it is well-rounded and fulfilling.